Terms of Service

Effective date: May 16, 2026

1. Acceptance

By installing, activating or using Virtual Medical Assistant (VMA) (the 'Service'), you (the clinic, the doctor, or the individual user acting on the clinic's behalf, collectively the 'Customer') agree to these Terms of Service. These terms form a binding agreement between you and Project Line ('we', 'us'). If you do not agree, do not use the Service.

2. The Service

Virtual Medical Assistant (VMA) is a SaaS application that provides AI-powered receptionist and clinical-workflow features for small medical practices, including inbound/outbound voice calls, appointment scheduling, patient charts, prescription generation, invoicing, WhatsApp messaging, and reporting. The Service is distributed via the Microsoft Store and operates as desktop + web + mobile companion.

3. Subscription & billing

Access is sold via subscription tiers visible in the application's billing screen. Billing runs through the Microsoft Store payment system or the clinic's selected provider. A free trial is available; conversion to paid is explicit. The Customer may cancel at any time from Microsoft Store account settings. We offer a 14-day money-back guarantee on first purchase, after which refunds are at our discretion for unused subscription periods.

4. Customer responsibilities

• Clinical responsibility. The Customer is solely responsible for all clinical, medical and legal decisions, including prescription accuracy, diagnosis, treatment plans, drug-allergy checks, scheduling priorities, and the contents of patient communications generated through the Service. The Service is a tool; the licensed practitioner is the decision-maker.
• Consent. The Customer is responsible for obtaining all consents required by local law for patients to be called, recorded, messaged via WhatsApp / SMS / email, and for their medical data to be stored in our infrastructure (HIPAA in the US, GDPR in the EU, Israel's Privacy Protection Law, etc.).
• Account security. The Customer keeps account credentials confidential and is responsible for all activity under its account.
• Lawful use. The Customer will not use the Service for unlawful purposes, will not attempt to extract data from other clinics, will not reverse-engineer the Service, and will not resell it without our written permission.

5. Acceptable use

The Service may not be used to send unsolicited bulk messages (spam), to harass or defraud patients, to impersonate a licensed practitioner without authorisation, or to bypass any technical or organisational safeguard. We reserve the right to suspend the account on credible reports of abuse, with notice when feasible.

6. Intellectual property

We grant the Customer a non-exclusive, non-transferable, revocable licence to use the Service during the paid subscription period. All source code, models, prompts, designs, trademarks and documentation remain our property or that of our licensors. The Customer retains all rights in its own clinical data; we have no licence to use it beyond operating the Service.

7. Disclaimers

THE SERVICE IS PROVIDED 'AS IS' AND 'AS AVAILABLE', WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF AI-GENERATED CONTENT. THE SERVICE IS NOT A MEDICAL DEVICE. WE DO NOT PROVIDE MEDICAL ADVICE. AI-GENERATED SUMMARIES, TRANSCRIPTS AND DRAFT MESSAGES MAY CONTAIN ERRORS AND MUST BE REVIEWED BY A LICENSED PRACTITIONER BEFORE CLINICAL OR FINANCIAL USE.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY UNDER OR IN CONNECTION WITH THE SERVICE, FOR ANY AND ALL CLAIMS, IS LIMITED TO THE LESSER OF (A) THE AMOUNT THE CUSTOMER PAID US FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD 5,000. IN NO EVENT WILL WE BE LIABLE FOR LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTHING IN THIS CLAUSE EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED BY APPLICABLE LAW (E.G., DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR GROSS NEGLIGENCE).

9. Indemnification

The Customer shall defend, indemnify and hold harmless Project Line and its officers, employees, sub-processors and agents from and against any third-party claim arising out of: (a) the Customer's use of the Service in violation of applicable law or these Terms, (b) any medical decision or treatment provided by the Customer to a patient, (c) the Customer's failure to obtain required patient consents (recording, AI processing, marketing communications), (d) the Customer's failure to maintain professional licences, malpractice insurance or applicable regulatory registrations, or (e) the Customer's input of data of individuals who have not consented to such processing.

10. Force majeure

Neither party is liable for failure or delay in performance caused by events beyond reasonable control, including outages of Microsoft Azure, OpenAI, Twilio, Stripe, Meta or any other sub-processor, acts of God, war, terrorism, pandemic, government action, strikes, internet failures or telecommunications interruptions. The affected party shall notify the other promptly and resume performance as soon as reasonably possible. A pro-rata refund of pre-paid fees applies when the outage exceeds five consecutive business days.

11. Termination

Either party may terminate the subscription at any time for any reason. We may suspend the Service for non-payment, security incidents or violation of these Terms, with reasonable prior notice where feasible. On termination, the Customer has 30 days to export its data; after that, we permanently delete all clinic and patient records as described in the Privacy Policy.

12. Governing law & disputes

These Terms are governed by the laws of Israel, without regard to conflict-of-laws principles. Disputes shall be brought exclusively in the competent courts of Tel Aviv-Yafo, Israel. US Customers may elect binding arbitration in Wilmington, Delaware under JAMS Streamlined Rules. EU Customers retain the right to bring proceedings in the courts of their habitual residence where mandatory consumer-protection law so requires (this is not the case for B2B services, stated for clarity). No class actions.

13. Changes

We may revise these Terms with at least 30 days' notice. Continued use after the effective date constitutes acceptance. Material changes affecting Customer rights are highlighted by email to the account contact and require re-acceptance via the legal acceptance dialog before continued use.

14. Entire agreement

These Terms, together with the Privacy Policy, the EULA, and any Data Processing Agreement or Business Associate Agreement signed between the parties, constitute the entire agreement regarding the Service and supersede any prior agreement.

15. Contact

Project Line
Email: emil.mamadov@projectlineil.com
Jurisdiction: Israel